Services

Benefit Appeals
if you have been turned down for benefits, or have had your entitlement changed, we can help you with your appeal, including supporting you at the Appeal Tribunal.

Credit Union Collection Point
We run a collection point for the North Birmingham Credit Union, where you can join, make and collect payments. The North Birmingham Credit Union is regulated by the Financial Services Authority, your guarantee that it’s well run.

Debt Advice
Dealing with debt can be a huge worry. We can help you to manage your debt problems sensitively and sensibly.

Employment & Training Support
We’ve helped hundreds of people find jobs and training over the years – click on the Employment Support page for more details.

Housing Advice
Landlord not doing the repairs? Noisy neighbours? Whatever the housing problem, we’re here to help.

Information
We provide a range of information services to residents of Castle Vale. If we don’t have the answer to hand, we can help you find it fast.

Legal Advice
If you have a problem and need some advice, get in touch. Whilst we can’t represent you in court, we can give you accurate advice and information, and represent you at the Employment Tribunal or the Benefits Tribunal if necessary. Click on the Legal Support page for more details.

Meeting Facilities
Small meetings (four or five people) can be held in the Carole Rafferty Suite, next door to our main office. If you need a larger space, then there is a Board Room and two large Meeting Rooms available at Spitfire House, which are free of charge for use by community groups.

Quality Standards & Approvals
We take our services seriously, which is why we meet a number of quality standards and approvals. We are an Investor In People, are approved by the Ministry of Justice for providing a regulated claims management service for employment matters and housing disrepair, and are currently working towards the Matrix standard for information, advice and guidance.

Support to Resident Groups
Here are a number of residents’ groups in Castle Vale, and we can provide a range of help and support that is designed to help your group operate, find funding, and develop as an organisation. Please take a look at our Development Agency page for more details.

Surveys
Each year we do an estate-wide Residents’ Survey, as well as various smaller ones, for example for residents’ groups or other organisations. We’ll put the results of this year’s Residents Survey on the website so that you can download them to find out what our community thinks about the issues and services that affect it.

All our services are confidential
We take protecting your personal data seriously, and make the appropriate annual notification to the Information Commissioner’s Office as required by the Data Protection Act.